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Quality & Care

Mahogany Masterpieces is renowned for the quality of each lovingly created piece of furniture

Quality

The creative process of manufacturing each masterpiece is a study in quality and durability from start to finish. Only the finest timber is chosen for production, in compliance with all applicable law and regulations, for its strength and prominence of the grain. Once selected, the timber is seasoned and kiln dried to ensure that the final product stands the rigors of time.

The Italian polyurethane (PU) lacquers with its stain resistant properties ensures that the surfaces of dining tables, dressing tables, coffee tables and stools are protected from everyday spills and mishaps. Boiling hot water, cold drinks, liquor and nail varnish remover can be easily cleaned from the surfaces with the use of a damp cloth without fear of leaving a stain.

As part of our commitment to Quality and Service Standards, we have obtained ISO 9001-2008 certification.

Care

As with any luxury item, special care is needed in order to maintain your furniture in pristine condition. The luxury tropical timbers used are porous in nature and continue to absorb and expel moisture.

Natural timbers carry natural variations in Grain and colour, inherent characteristics such as knots, mineral streaks and pitch pockets. These are not considered quality defects. Freshly sawn wood is more than 50 percent water. To prepare wood to make furniture, the wood has to be dried in order to reduce the moisture content to a level that allows it to acclimatize to the average relative humidity in most homes.Wood responds to extremely dry air by losing moisture and shrinking.

The furniture in your home continues to exchange moisture with the air responding to climatic changes in your home. For example, the alignment of doors or unevenness of some furniture items when placed on the floor. This will correct itself as the relative humidity rises and the wood absorbs enough moisture to expand slightly. These natural changes, however, do not affect the furniture's quality or durability.

Avoid placing fine wood furniture near heat or air-conditioning outlets. Exposure to extreme temperature variations can damage any fine wood pieces, including variations caused by humidifiers, fireplaces, space heaters and direct sun light.

Rules of Thumb

Attention to the simple guidelines listed below will ensure the longevity of your masterpiece:

Placement of Furniture

Furniture is constructed to sit in a level position - all doors and drawers are evenly aligned when the furniture leaves the factory. However, most homes have variations in floor level caused by age, type of construction, carpeting, etc., that may result in misalignment of your furniture. When needed, levels will have to be adjusted to align your furniture to compensate for particular conditions in your home.

Over time, you may find it necessary to adjust the levels again if doors or drawers become uneven. This happens as your furniture settles into its environment, or when you place heavy objects, such as televisions or computer equipment, in or on your furniture. Moving your furniture will also require leveling adjustments.

Taking Care of Furniture

  • Don't rock back on chairs.
  • Avoid using chair stretchers or table pedestals as footrests.
  • Don't stand on chairs and sofas.
  • Don't put anything hot directly on furniture.
  • If your furniture becomes scorched, seek the help of a furniture repair specialist.
  • Protect dining tabletops with non-plastic/cloth mats or pads.
  • Use a protective pad under lamps and accessories.
  • Protect the surface when working with items that could stain or damage the wood, such as crayons, markers, Ball point pens & glue.
  • Avoid excessive scratching by lifting objects instead of dragging them across wood surfaces. this is especially important with ceramics that have rough surfaces on the underside.
  • Avoid leaving plastic tablecloths and placemats on wood surfaces for extended periods of time.
  • Affix felt discs on the contact points of computer equipment, alarm clocks, lamps, telephones, and other desktop items. The plastic, rubber, or nylon feet on these items may contain chemicals that can penetrate into the product causing indentations softening & discoloration. Even plastic toys left on unprotected shelves for extended periods can cause damage to the finish.
  • Leather and simulated leather should be treated with leather conditioner every 6 months. Fabrics used on sofas can only be dry-cleaned via our Furniture Spa service.
  • Timber continues to absorb and expel moisture throughout its lifetime. Placing furniture in areas where there is direct sunlight can dry out timber causing cracks and warping as well as cause upholstery fabric and timber colours to fade.

    Placing furniture near air conditioning vents can also dry out furniture causing cracks and warping. The use of a humidifier is recommended when air conditioning is set at low temperatures as tropical timbers are used.

    Avoid using furniture for purposes they were not built for. Avoid rocking on dining chairs or standing on them. Avoid sitting on arm rests of chairs and sofas.

    Firmly closing or locking doors will reduce the wear and tear of hinges.

    Furniture should be lifted and placed when being moved.

    The use of a damp cloth will reduce the risk of scratches which can occur from dust particles. Please seek advice when using furniture waxes and polishes as some may cause chemical reactions with the special stain resistant lacquers used.

    Our table tops are coated with special stain resistant lacquers which will protect your furniture from condensation rings left from glasses to spills from most liquids. However cleaning the surface with a damp cloth immediately after the spill occurs will prevent damages from moisture absorption.

    Houses and apartments which are left closed from long periods without ventilation can cause the furniture to dry out. Ensuring good air circulation will prevent warping of solid wooden furniture.

    In the unlikely event any problems should occur with your furniture, it is essential that it be brought to our attention immediately. Early detection and rectification will prevent long term and irreparable damage.